Refund policy

We want you to love your AJB find. If an eligible piece isn’t right for your space, contact us within 30 days of delivery to request a return. Freight items are excluded from change-of-mind returns.

30-day returns

For items that do not ship by freight, email hello@ajbcollection.com within 30 days of delivery with your order number and the item you’d like to return. Please wait for return approval and instructions before sending anything back.

Returned items must be in the same condition as received, with all included parts and accessories. Pack them carefully, using the original packing materials when possible. You are responsible for safe return packing and return shipping costs unless the item arrived damaged or was materially different from its description.

Freight items

Items shipped by freight are not eligible for change-of-mind returns. Review measurements, photos, condition notes and delivery requirements before purchasing, and contact us with any questions. This exclusion does not prevent you from contacting us about damage, an incorrect item or a material difference from the listing.

Vintage condition

Our pieces have lived a life before arriving here. Age-related wear and characteristics disclosed in the listing or shown in the photos are part of their condition. We aim to describe each piece honestly and welcome questions or requests for additional details before purchase.

Shipping charges & refunds

Original shipping charges are generally nonrefundable for change-of-mind returns. Once an approved return arrives and we inspect it, we’ll contact you about your refund. Approved refunds are issued to the original payment method; processing time depends on your payment provider.

If we refund a shipping overage because several items can safely ship together for less, that adjustment is separate from a product return.

Damage, incorrect items or listing concerns

Contact us as soon as you notice an issue. Include your order number and clear photos of the item, packaging and shipping label. Keep the item and packing materials while we work with you and, when needed, the carrier. For freight deliveries, note visible damage on the delivery paperwork when possible. We’ll work with you on an appropriate resolution.

Cancellations & local pickup

If you need to cancel, contact us as soon as possible. We can’t cancel an order that has already shipped. If freight or special delivery arrangements have already incurred costs, cancellation may be subject to costs already incurred and disclosed to you, where permitted by law. For local pickup, inspect your piece and raise any concerns before taking it home. Contact us within 30 days of pickup to request an eligible non-freight return.

Nothing in this policy limits any rights you have under applicable law.